Refund & Cancellation Policy
Effective Date: January 1, 2025
At Coach Sutra, we stand behind our product. This policy outlines our approach to refunds and cancellations.
Free Trial
We offer a free trial with no credit card required. You can explore all features before committing to a paid plan.
Monthly Subscriptions
- You may cancel anytime from your account settings
- Cancellation takes effect at the end of the current billing period
- No refunds are issued for the remaining days of a monthly plan
- Your data remains accessible until the subscription expires
Annual Subscriptions
- 14-day refund window: Full refund available within 14 days of first annual payment if requested
- After 14 days: No refunds for annual subscriptions
- You may downgrade to monthly billing for the remaining term upon request
Eligible Refund Scenarios
- Duplicate payment charged by technical error — full refund within 5-7 business days
- Service unavailability exceeding our SLA (99.9% uptime) for a sustained period — prorated credit
- Within 14-day window for annual subscriptions as stated above
How to Request a Refund
Email info@nletsolutions.com with:
- Your registered email address
- Invoice or transaction ID
- Reason for refund request
We process eligible refund requests within 7-10 business days. Refunds are credited to the original payment method.
Non-Refundable Items
- Setup fees or onboarding fees (if applicable)
- Add-on services already delivered (mobile app setup, custom development)
- Subscriptions cancelled after the 14-day window
Contact
For any refund or cancellation queries: info@nletsolutions.com
We aim to respond within 24 hours on business days.